Thank you for visiting us! Please make sure you review this information prior to contacting us for a booking:
- The majority of our items are to be booked for delivery only. We allow pick up of a select number of items only. Items suitable for pick up are found under our ‘dry hire’ page.
- For delivery - we require a minimum spend of $500 + GST And $650 + GST on a Sunday (excluding delivery).
- For pick up - we require a minimum spend of $100+GST. Pick up is strictly Thursday between 9.30am-2.30pm and drop off Wednesday 9.30am-2.30pm. A bond is applicable to all orders and will depend on the products being picked up. Failure to return the items on time, damage to items or returning items without packaging provided at pick up will result in a deduction of the bond.
- The majority of our items require two people to deliver and set up. Delivery starts from $120 + GST in the Wollongong area and will increase depending on where your event is located. Delivery includes set up of your items and pick up following the event. Additional fees may apply if we need to spend more time at your venue setting tables / styling etc.
- Prices shown on the website do not include GST. This will be added to your booking confirmation.
- Prices shown are for prop hire only. We do not supply balloons or flowers.
- Our recommended vendors are Balloon Expressions, Fleurescent flowers and Pepes Garden. If you have a vendor, who is not one of our recommended suppliers, who is attaching balloons or flowers to our products they must contact us to receive care and handling instructions. Any damage caused as a result of mis-handling of our products by vendors will be the responsibility of the client.
- We do not do late night pick ups from event venues and we do not deliver to venues who require bump out by midnight.
- To secure a booking, deposits must be made within 3 days of receiving an email confirmation from us. The remainder of the payment and bond can be made one week before the event.
- Contact by email is preferred and we will aim to respond to your enquiries as soon as possible.
How we work
If you would like to make an enquiry with us, please note that we operate in the following two ways:
1. DIY hire: the cart feature on our website or email is used to book in items. We deliver and set up the props for you on the day. All vendor liaison is done by you.
2. Styling: If you would like us to take the time to style your event and provide advice, we will charge you a styling fee of $100+gst for an initial consultation. This will need to be paid for upfront and is non refundable.
The initial consultation includes meeting with our Creative Director, during which your event will be discussed and a concept will be created for you and further needs (i.e. vendor liaison) will be discussed. A formal quote taking into consideration your requirements will be sent following the consultation.
We are located at 2/9 Ralph Black Drive, North Wollongong (by appointment only).
We appreciate your understanding and we want to make this process as smooth as possible. If you have any further questions about the above information, please feel free to let us know.